August 31, 2010 – 10:50 am
From many weeks some users are complaining about an issue concerning invisible users.
Most of the time the issue is caused by their firewall which is blocking output ports.
You know you have this problem if those 3 conditions meet:
- You are connected using EasyConnect
- Only users using Direct Connection are invisible for you while connected
- You can share chat messages with those users but those messages are handled as offline messages
To fix this problem, you need to:
- Setup properly your firewall to accept output connexions
- Ask your contacts to connect using EasyConnect or to use a port not blocked by your firewall (port 80 for example)
We are working on this issue to provide a clean solution.
August 19, 2010 – 5:51 pm
We are currently moving our servers to new servers. The migration takes more time than we thought it should take and it is possible that gigatribe.com links back to an empty page.
Unfortunately this issue concerns purchases as well. Payments done today are registered, but Ultimate suscriptions are not activated for now. Do not worry! As soon as the migration is finished on the server side, we will activate all registered purchases.
All our apologies for any inconveniences. We will keep you updated via this post.
[update 23/08] Server maintenance continues. Website and payments are now fully accessible. Hotline via email is not available and will be back as soon as our email server will be operational.
[update 30/08] All is back to normal. Contact our hotline (contact@gigatribe.com) if you encountered problems.
GigaPoints are officially launched!
What are GigaPoints?
Starting today, the more you tell about GigaTribe, the more points you earn. GigaPoints allows you to buy new items on our virtual store, the GigaStore!
Moreover, each GigaPoint grants you a specific Title. Titles help you evaluate other users experience.
Find now how to earn GigaPoints on your Private space.
So! What is your title? Disciple? Master? Guru?…
Click here to access your Private Space and find out what is your Title
Dear Tribers,
We have heard your requests/complaints about the direction we have taken in GigaTribe:
We have tried to make it more social and more opened but it has been considered as a threat from many of you.
We have decided to make a step back.
Here are the forthcoming evolutions:
- The report user feature will be removed – effective in next version.
- The people page will not be displayed in full unless you explicitly want to – effective in next version.
- The facebook application will only display your profile to your facebook friends – already effective.
- Your email is no longer required for creating a username (even if we encourage you to enter it) – already effective.
- The users list in the software news page will be moved to another place, outside of the software – effective in september.
We just activated new EasyConnect servers in US. Now, all our american users will benefits of a better, faster and stronger connection using our EasyConnect service. Until today, all EasyConnect servers were based in France.
We remind you that the EasyConnect allows people to connect to GigaTribe from anywhere and with no router configuration. This service is part of the GigaTribe Ultimate license available at $29.95 a year or $4.99 a month. For Premium Life users, you can subscribe to the EasyConnect service at a special price.
For more information about the EasyConnect service click here.
To subscribe to GigaTribe Ultimate click here.
With GigaTribe 3.01.005, we introduced a new feature which gives the ability to report an user. The purpose of this blog post is to clarify this initiative.
- Why does GigaTribe offer a “Report user” feature?
GigaTribe is aware that applicable laws in one country are not necessarily applicable in another. Forbidden contents in one country can be authorized in another.
As a service provider, GigaTribe respects the Internet neutrality and does not take side for a specific jurisdiction.
Moreover, GigaTribe has zero information about files transferred.
The “Report user” feature is the consequence of multiple users´ requests to report Child abuse contents.
- What does GigaTribe do when receiving a Report?
GigaTribe redirects users to the French authorities in charge of child protection.
GigaTribe does not send any information to any authority when receiving users´ reports.
- What´s next?
Based on users´ reports elements, French authorities will decide to investigate or not.
As part of this investigation, they can ask GigaTribe for further information.
GigaTribe will respect the Law and assist the authorities in their investigation.
Nevertheless, GigaTribe cannot provide any information about shared contents since we have zero information about files transfered.
- How to report a user?
Right click on a file or folder shared by the malicious user. Then click “Report user…”.
We just released GigaTribe 3.01.005 final.
GiagTribe 3.01.005 fixes a lot of crash issues and allows quick jackets previews for cbr and cbz comics files.
Moreover, we added a new feature to report user who share illicites contents via GigaTribe (What should I do if I find someone sharing illegal content on GigaTribe?).
Some users warned us about a crash when deleting a user from the contact list. We will correct this issue. Thanks you all for your feedbacks, it will be fixed by next week.
GigaTribe 3.01.005 is still available here.
This new version allows native preview of comics jackets and fix a crash issue related to invite acceptations
We are waiting for the first users feedbacks to announce GigaTribe 3.01.005 as the new official stable release.
Download GigaTribe 3.01.005 beta
A new beta version is available today.
List of improvements provided by GigaTribe 3.01.003:
- fix crash issues (Windows 7, users invitations, share/unshare new folders)
- report illegal contents
- user actions improved
- global software performances enhancements
Feel free to post your comment about GigaTribe 3.01.003. If you encounter crash issue with this version, please send us the eventlog created by Windows (eventlog access tutorial).
Download GigaTribe 3.01.003 beta
User invitation related crash has been located. We will fix this issue with a new beta version to be released on monday.
If you have crash issues with GigaTribe, please send us your crash report produced by Windows.
To extract the report, follow this procedure (Windows Vista and Windows 7):
1. Start the Event Viewer (Start > search for “event” > launch “Event Viewer”)
2. In Event Viewer, on the left part, double click on “Windows Logs” and “Application”
3. An error should appears on the events list. Select the error.
4. Copy and Paste it as new comment on this blog post.
Don’t forget to provide the following information:
- how many contacts you have in GigaTribe?
- how many files where you downloading when GigaTribe crashed?
- what were you doing when GigaTribe crashed (nothing, chat, sharing new folder, start downloading file, inviting new people, accepting invitation etc…)
All those informations will help us build a better and more stable GigaTribe. Thanks for your help.
